1. Collection of Information

• 1. Information you submit

  We collect Personal Information from you when you voluntarily provide such information, such as when you contact us with inquiries, register for access to the Platform or purchase products or Services from the Platform.

• 2. Using HyperNorm AI's Platform as a Visitor

  Every time you visit / access / use Our Platform, We collect certain information about your interaction with Our Platform, such as pages visited and average time spent on the Platform, your internet protocol address, the unique identifier of your device and device information such as operating system, operating system version, browser plugins, cache, system activity, hardware settings, date and time of your request and referral URL, and cookies that may uniquely identify your browser, browser data, mobile application and mobile information. We use this data to analyse how you use our Platform and improve the services provided through the Platform.

• 3. Interaction with HyperNorm AI's Promotional Material

  We collect information which you may provide while interacting with Our promotional material which includes but not limited to promotional emails, newsletters and advertising material (“Promotional Material”). This information includes the number of clicks, time spent viewing the links from the Promotional Materials, your Personal Information, etc.

• 4. Using HyperNorm AI as a Registered user

  1. We shall collect your Personal Information such as first name, last name, email address, password, PAN, demat details, city, country, pin code along with your annual income/net worth, billing information.

  2. We may also ask for additional information in order to use certain features of the Services.

  3. We may also ask you questions related to your age, investing experience, risk appetite for investments etc. to complete your profile and risk assessment.

  4. We also collect technical data about your interaction with the Platform. The technical data includes but is not limited to your internet protocol address, the unique identifier of your device and device information such as operating system, operating system version, browser plugins, cache, system activity, hardware settings, date and time of your request and referral URL, and cookies that may uniquely identify your browser, browser data, mobile application and mobile device information.

  5. We also collect your IP address.

  6. We shall seek authorization to access all information pertaining to investments in securities, which will be stored separately in compliance with the Account Aggregator guidelines.

  7. Our legal basis for processing this information is your consent, and by voluntarily providing us with Personal Information, you are consenting to our use of it in accordance with this Policy. If you provide Personal Information to us, you acknowledge and agree that such Personal Information may be transferred and stored from your current location to the offices and servers of HyperNorm AI and the authorized third-parties referenced below.

  8. HyperNorm AI shall not be liable for the authenticity/ misrepresentation/ fraud/ negligence for the information provided by you. The Company shall also not be responsible for verifying any information provided by you. The sole liability for any misrepresentation/fraud/negligence/ any other criminal or civil liability emanating from the information provided by you shall be your responsibility.

2. Information We receive from Third Party:

• Information from our service providers: We receive information collected by third parties about your use of the Services. For example, we may use analytics service providers to analyze how you interact and engage with the Services and our advertisements, so we can learn and make enhancements to offer you a better experience. Some of these entities may use Cookies, web beacons and other technologies to collect information about your use of the Services and other websites, which may include tracking activity across time and unaffiliated properties, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. Third parties may also help us provide you with customer support, and provide us with information so that we may help you use our Services.

• Account information for third party services: If you provide your third-party account credentials to us or otherwise sign in to the Services through a third party site or service, you understand some content and/or information in those accounts ("Third Party Account Information") may be transmitted into your account with us if you authorize such transmissions, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy; for example, information from your public profile, if the third party service and your account settings allow such sharing. The information we receive will depend on the policies and your account settings with the third party service.

• Information from our advertising partners: We receive information about you from some of our service providers who assist us with marketing or promotional services related to how you interact with our websites, applications, products, services, advertisements or communications.

3. Use of your Information

We use all the collected data to:

1. Respond to your queries about the services;

2. Send communications relevant to your use of the Services, offer you our products or Services that we believe may be of interest to you;

3. Tailor your experience at the Platform, providing you with content that we think you might be interested in and to display content according to your preferences;

4. To send you Promotional Material. However, we will provide you the ability to opt-out of receiving such emails from us. If you opt out, the Company may still send you non-promotional emails, such as emails about the Services, your account on the Platform and information on the use of the Platform;

5. Ensure security on the Platform and detect any errors, fraud and other criminal or otherwise prohibited activity on the Platform;

6. Contact you via phone, SMS, WhatsApp or email for technical issues, payment reminders, obtaining feedback and other security announcements;

7. Identify and use your IP address to help diagnose problems with our server, resolve such problems and administer the Platform. Your IP address may also be used to help us identify you and to gather broad demographic information;

8. Enforce our Terms of use; and

9. Use your information to verify your identity in the event you contact us for assistance of our Platform/Services. We use cloud-based software tools to perform certain business-related functions. Examples of such functions include, maintaining databases and servers, processing text messages, phone calls, chats and emails, and marketing and sales analytics.

4. How We use Technical Data

HyperNorm AI uses third-party web analytics service providers (such as Google Analytics, MixPanel). HyperNorm AI may engage with other vendors/ service providers or may add more software tools to perform certain business-related functions. These web analytics services aggregate Personal Information, geographical data and other cookies based data. We use this information to identify the most popular areas of the Services and how to best present and customise them. We may use the unique identifier of your device for security purposes to track suspicious activity. For instance, if we detect that your HyperNorm AI account is being accessed from multiple devices, We may contact you to ensure that you have authorised such access. You consent to process the information provided by you including Personal Information through third party web analytics service providers in accordance with this Policy. Please note that any Service Partners or Vendors utilised by HyperNorm AI are bound by the same standards of data security practices and procedures as we are under law and contract.

5. Access and Update your Personal Information

If you want to review your Personal Information or believe that the Personal Information provided by you on the Platform or through Promotional Material is inaccurate or not up to date or have any questions about the accuracy or safety of your Personal Information, please do contact us at support@hypernorm.ai.

6. Disclosure of Information

Except as provided in this Policy, HyperNorm AI will not transfer, sell or rent Personal Information collected to anyone, for any reason, at any time. HyperNorm AI shall also ensure reasonable care and prevention of any unauthorised disclosure of your sensitive Personal Information. HyperNorm AI will share your information with judicial, administrative and regulatory entities to comply with any legal and regulatory requirements under applicable laws.

7. Payment Information:

you may provide payment information when you use the Platform to avail Our Services such as debit card numbers, billing information using third-party intermediary PCI-DSS compliant service providers. The payment information is provided directly by you, via the Platform, into the PCI/DSS-compliant payment processing service to which HyperNorm AI subscribes, and HyperNorm AI does not, itself, process or store the payment information. Further, these intermediaries are not permitted to store, retain, or use your billing information for any purpose except for payment processing on Our behalf.

8. Retention of Personal Information

HyperNorm AI will keep your Personal Information as long it is required for the purpose for which it has been collected including to make available the Platform and provide Our Services or for other legitimate purposes, such as complying with legal obligations, enforcing and preventing violations of our Terms of use, or protecting or defending our rights, property and users. The storage periods are determined on a case-by-case basis that depends on factors like the nature of the information, why it is collected and processed, relevant legal or operational retention needs, and legal obligations. HyperNorm AI will make sure to delete any Personal Information collected and stored by it once the purpose has been fulfilled or the Personal Information is no longer needed by HyperNorm AI.

9. Personal Information of Minors

HyperNorm AI may collect and/or store Personal Information of persons under the age of 18 years ( "Minors" ) that their parent or guardian under applicable laws, provide on the Platform to avail the Services. While providing Personal Information of the any Minor, the parent or guardian under applicable law, gives consent to HyperNorm AI, to store / use such Personal Information of Minors as per the Policy.

10. Customer Care

If you have any complaints or queries regarding your Personal Information or the Policy, please contact: Email - support@hypernorm.ai

11. Deletion

In the event that your Personal Information is deleted from Our servers due to application of law, withdrawal of your consent or due to any other reason, you agree that you will not access any or all on Our Platforms or Services.

12. Security Practices and Procedures

1. Our Platform has stringent security measures in place to protect the loss, misuse, and alteration of the information under Our control. Whenever you as a Registered user, change or access your account information, we offer the use of a secure server. Once your information is in Our possession we adhere to strict security guidelines, protecting it against unauthorized access. We are in compliance with privacy laws of India and are not bound by privacy laws of any jurisdiction other than India.

2. HyperNorm AI follows industry best practices, using open and known principles when transferring and storing your data. All the user data is stored securely on Amazon Web Services (AWS) cloud. However, HyperNorm AI cannot guarantee absolute security as no security measure can provide 100% security of the information transmitted on the internet or electronically stored on servers.

3. We also train and require Our employees to safeguard your information. We also use physical, electronic and procedural safeguards and provide access to Personal Information only to employees, agents and/or Affiliates on a need to know basis.

4. We assume no liability for any disclosure of information due to errors in transmission, unauthorised third-party access to Our Platform and databases or other acts of third-parties, or acts or omissions beyond Our reasonable control and you shall not be entitled to hold HyperNorm AI responsible for any breach of security. In the event HyperNorm AI becomes aware of any security breach, it will notify you as soon as possible and take appropriate action to the best of its ability to remedy such a breach.

5. If you think that the security of your HyperNorm AI account has been compromised, you shall change your login credentials and contact us immediately for further assistance.

13. Use of Google API server data

HyperNorm AI's use of information received from Google APIs will adhere to Google API Services user Data Policy, including the Limited use requirements.

14. How your Information is Transmitted and Stored

Your information including Personal Information is transmitted between your device and Our servers using HTTPS protocol for encryption. HTTPS is the technology used to create secure connections for your web browser and is indicated by a padlock icon in your browser. In addition to HTTPS, We make sure that your Personal Information is always encrypted or hashed before We store it. We use industry standard encryption and hashing algorithms.

15. Consent Withdrawal

If you wish to withdraw your consent given under this Policy for collection and use of any Personal Information, you can withdraw your consent by sending us an email at support@hypernorm.ai.

16. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: Mr. Keyur Faldu Email: keyur@hypernorm.ai

17. Legal Obligation and Jurisdiction

HyperNorm AI is bound by the (Indian) Information Technology Act, 2000 and rules made thereunder, and it shall comply with all its provisions. Under Section 43A of the (Indian) Information Technology Act, 2000, HyperNorm AI and all its vendors are obliged to maintain reasonable security procedures to safeguard your data. Any disputes arising under this Policy shall be governed by the laws of India.

18. Updates to this Policy

We aim to meet high standards and so our policies and procedures are constantly under review. Please note that HyperNorm AI reserves the right to amend (change, modify, add and/or delete) this Policy from time to time, at Our sole discretion, without any prior notification to the user, to reflect Company initiatives, changes in the law or technology or changes in Our practices regarding the collection and use of Personal Information. It is the responsibility of the user to periodically review the Privacy Policy to determine whether there have been any revisions or updates. Accordingly, We recommend that you check Our Platform periodically to review the latest version. Changes to this Policy will be effective as of the stated Last Updated Date mentioned in the Policy. By continuing using the Platform i.e. by providing information on the Platform / browse the Platform / access the Platform / use the Services provided by the Company on the Platform, after any change in this Policy, you agree with the modified and updated Policy and provide consent to the collection of information including Personal Information

We suggest that you check back here for updates, as we will update this policy from time to time.